Help

Delivery and returns

Made to order

Every mat is printed after you order, using exactly the wording you give us. We dispatch within 1–2 working days, and email you a tracking link when your mat leaves us.

Delivery costs and times

• United Kingdom: free tracked delivery, usually 2–5 working days from ordering.
• United States: $8.90 tracked delivery, usually 6–12 working days from ordering.

Orders to the United States may be subject to import duties or fees charged by the carrier on delivery.

Changes to your wording

Spotted a mistake? Reply to your order confirmation or email [email protected] as soon as possible. We can change your wording until your mat goes to print, usually the same or next working day.

Returns

Because each mat is personalised to your instructions, we can't accept returns or exchanges for a change of mind. This doesn't affect your legal rights.

If your mat arrives damaged or faulty, or doesn't match the wording you ordered, email us within 14 days of delivery with your order number and a photo. We'll replace it or refund you in full.

Layering rugs that haven't been used can be returned within 14 days of delivery for a refund of the rug price. Email us first and we'll explain how.

Questions about an order? Contact us and include your order number, which starts with BB-.