Terms of sale

These terms apply when you buy from Boot & Bristle. Contact us at [email protected].

Your order

When you place an order we email you a confirmation. Our contract with you starts when we send that email. Prices are shown in pounds or US dollars and include any VAT we have to charge. Delivery charges are shown before you pay.

Personalised products

Doormats are made to your instructions. We print exactly the wording you enter and confirm, so please check spelling, capitals and punctuation before ordering. Previews show the layout and lettering we print; natural coir varies a little in colour and texture from mat to mat.

Because they're personalised, doormats can't be cancelled or returned for a change of mind once production has started. You can ask us to change or cancel an order until it goes to print.

Layering rugs

Rugs aren't personalised. You can cancel a rug within 14 days of delivery and return it unused for a refund of its price.

Delivery

We aim to dispatch within 1–2 working days. Delivery estimates are a guide and aren't guaranteed. Orders delivered outside the UK may be subject to import duties and charges.

If something's wrong

If your order arrives damaged, faulty or with wording different from what you ordered, tell us within 14 days of delivery and we'll replace it or refund you. This doesn't affect your statutory rights under the Consumer Rights Act 2015. See delivery and returns.

Our responsibility to you

We're responsible for foreseeable loss or damage caused by our breaking these terms or failing to use reasonable care. We don't exclude liability where it would be unlawful to do so.

Law

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of the part of the UK where you live.